How can we help you ?
- What is Livpure Smart?
- Where is your Headquarters/Corporate office?
- How does Livpure Smart Subscription work?
- Why is renting better than buying?
- What are the benefits of renting RO purifiers from Livpure Smart?
- Will I get a new RO machine?
- What is the condition of RO products rented through Livpure Smart?
- What are the eligibility criteria to avail the services?
- Do you provide services throughout India?
- How often do I need to sync my app?
- What do you mean by 7-day free trial?
- Where can I use Livpure Smart Home RO Water Purifier services?
Subscription Plans, Order & Deposit
- What type of subscription plans are available?
- How do I book a Livpure Smart RO for renting?
- How do I pay my deposit?
- When will I get my deposit back?
- Is there any lock-in period?
- Can I transfer my RO subscription to someone else?
- How do I Cancel my RO rental subscription?
- Is there any consumption limit in the unlimited plan?
- What documents do we have to provide to avail the services?
- Do you accept an Aadhaar card as an address or Id proof?
- What if a customer is living on rent & does not have a rent agreement in his name?
- Can I provide an electricity or water bill in my landlord’s name as address proof along with my photo Id proof?
- By when will my machine get installed after EKYC approval?
- Do I need to provide original documents physically at your premises?
Delivery & Installation
- What is the TAT for installation?
- Do I need to pay anything for installation/Service?
- Will the delivery and installation be done at the same time?
- After how much time of delivery, will the installation be done?
- What if I get the damaged product at the time of delivery?
- Is there any charge for service, installation, or relocation?
- What is included in the installation kit?
Service & Maintenance
- Do you provide annual maintenance services?
- What is the procedure to get service for RO?
- What are your service charges for the machine?
- What is the TAT for technician visits for service?
- What is the process of shifting RO?
- Can I take the machine to my place or someone will come from Livpure?
- Do I need to pay for re-installation?
- What is the filter life of a machine?
- Do I need to raise a request for basic service or someone will come from Livpure periodically?
- How long will it take for replacement?
- Is the machine a new or used one?
- If I do not recharge for 2-3 months then what is the procedure for the next recharge?
- If I am travelling for a month, then what is the procedure to safeguard my subscription?
- What is the indication that the filter needs to be changed?
- Why is my machine beeping? What does each beep mean?
Payments & Refunds
- What is the TAT to get a refund?
- What are the various payment modes available on your platform?
- What is the procedure to recharge my monthly subscription?
- Can I make payment via Cheque?
- Can I make payment via cash?
- In which account will I get my security amount?
- Will I get any payment confirmation?
- Is it necessary to deposit a security amount?
- How much is the security amount?
- Will I get the complete security amount or will there be any deduction?
- What happens if I will not pay for my monthly rental plan?
- Will I get a refund if I cancel the subscription and the validity/water left in my account?
Returns & Cancellations
Offers & Referrals
- How does the referral reward system work?
- What are the eligibility criteria to get the referral reward?
- What benefits are given to prospective (Referee) customers?
- What are the terms & conditions for a referral offer?
- How to be a SuperSmart referrer?
- When will I get the referral reward?
- How to reach customer care for any inquiry related to referral?
- How to update the status/experience ratings of the referral reward system?
- Where can I get my referral code?