Livpure Smart FAQs

Presales questionnaire –


1. What are the plans or package you have?

We ensure that our consumers will pay only for what they drink, hence, our plans are designed keeping the consumption level of our users in mind. To know what package suits your consumption needs, click here

2. How to calculate pricing or plans?

We have a base amount for each of our subscription plans. On consuming over the base limit, additional cost per litre would be applicable. Our prices are inclusive of all additional taxes. Browse through our subscription plans click here

3. What benefits we have, if will purchase your plan?

Livpure Smart offers you a smart deal, where you will have to only pay for what you drink at just Rs. 1.2/litre. Added benefits of 7 stage water purification with ZERO investment, ZERO maintenance, ZERO installation cost and ZERO security deposit.

4. How will you bill me?

With Livpure Smart, we offer you prepaid services, so you can avoid the hassles of billing process.

5. What kind of water purifier will you provide?

We offer you a 7 stage water purification technology with Livpure Envy+ which is a 3-in-1 advantage with an RO + UV + UF + Taste Enhancer. Our product is backed by Heka technology, where customers not only get a robust mechanism for maintaining machine health information but also a prompt service support that enables a hassle-free experience and no follow up calls. To read more on the 7 stage water purifiction process click here

6. Who will manage maintenance? And other issues?

Livpure Smart will manage all service and product related issues.

7. Are there any hidden charges, like deposit, installation cost, service cost etc.?

There are no hidden charges. With Livpure Smart you get the assurance of pure RO water with ZERO investment, ZERO maintenance, ZERO installation cost and ZERO security deposit. Our subscription plans are inclusive of all taxes.

8. What if I have a problem with the purifier?

You can contact our customer care executive on 080 6191 4384 or you can write to us on care@livpuresmart.com For your convenience, you can also reach us through Social media on our Twitter or Facebook pages.

9. Are taxes included in the pricing?

Yes, we have no hidden costs. Our prices include all additional taxes.

10. Can I change my billing plan?

Yes. During the last four days of your billing cycle, you will get an option to change your plan

11. What if I am moving houses and want to continue with the subscription of the service?

We offer free installations but in case of our customer shifting homes, re-installing the product within three months of purchase will be charged.

12. How much time it will take for installation?

Installation shall be done within 48 hours (*T&C apply)

13. Whom we need to contact if any problem happen?

You can contact our customer care executive on 080 6191 4384 or you can write to us on care@livpuresmart.com For your convenience, you can also reach us through Social media on our Twitter or Facebook pages.