
How can we help you ?
General
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What is Livpure Smart?
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Where is your Headquarters/Corporate office?
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How does Livpure Smart Subscription work?
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Why is renting better than buying?
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What are the benefits of renting RO purifiers from Livpure Smart?
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Will I get a new RO machine?
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What is the condition of RO products rented through Livpure Smart?
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What are the eligibility criteria to avail the services?
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Do you provide services throughout India?
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How often do I need to sync my app?
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What do you mean by 7-day free trial?
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Where can I use Livpure Smart Home RO Water Purifier services?
Subscription Plans, Order & Deposit
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What type of subscription plans are available?
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How do I book a Livpure Smart RO for renting?
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How do I pay my deposit?
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When will I get my deposit back?
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Is there any lock-in period?
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Can I transfer my RO subscription to someone else?
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How do I Cancel my RO rental subscription?
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Is there any consumption limit in the unlimited plan?
EKYC Process
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What documents do we have to provide to avail the services?
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Do you accept an Aadhaar card as an address or Id proof?
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What if a customer is living on rent & does not have a rent agreement in his name?
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Can I provide an electricity or water bill in my landlord’s name as address proof along with my photo Id proof?
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By when will my machine get installed after EKYC approval?
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Do I need to provide original documents physically at your premises?
Delivery & Installation
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What is the TAT for installation?
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Do I need to pay anything for installation/Service?
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Will the delivery and installation be done at the same time?
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After how much time of delivery, will the installation be done?
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What if I get the damaged product at the time of delivery?
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Is there any charge for service, installation, or relocation?
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What is included in the installation kit?
Service & Maintenance
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Do you provide annual maintenance services?
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What is the procedure to get service for RO?
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What are your service charges for the machine?
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What is the TAT for technician visits for service?
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What is the process of shifting RO?
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Can I take the machine to my place or someone will come from Livpure?
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Do I need to pay for re-installation?
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What is the filter life of a machine?
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Do I need to raise a request for basic service or someone will come from Livpure periodically?
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How long will it take for replacement?
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Is the machine a new or used one?
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If I do not recharge for 2-3 months then what is the procedure for the next recharge?
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If I am travelling for a month, then what is the procedure to safeguard my subscription?
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What is the indication that the filter needs to be changed?
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Why is my machine beeping? What does each beep mean?
Payments & Refunds
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What is the TAT to get a refund?
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What are the various payment modes available on your platform?
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What is the procedure to recharge my monthly subscription?
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Can I make payment via Cheque?
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Can I make payment via cash?
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In which account will I get my security amount?
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Will I get any payment confirmation?
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Is it necessary to deposit a security amount?
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How much is the security amount?
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Will I get the complete security amount or will there be any deduction?
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What happens if I will not pay for my monthly rental plan?
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Will I get a refund if I cancel the subscription and the validity/water left in my account?
Returns & Cancellations
Damage Charges
Offers & Referrals
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How does the referral reward system work?
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What are the eligibility criteria to get the referral reward?
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What benefits are given to prospective (Referee) customers?
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What are the terms & conditions for a referral offer?
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How to be a SuperSmart referrer?
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When will I get the referral reward?
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How to reach customer care for any inquiry related to referral?
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How to update the status/experience ratings of the referral reward system?
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Where can I get my referral code?