What are the plans or package you have?

We ensure that our consumers will pay only for what they drink, hence, our plans are designed keeping the consumption level of our users in mind. To know what package suits your consumption needs, click here

How to calculate pricing or plans?

We have a base amount for each of our subscription plans. On consuming over the base limit, additional cost per litre would be applicable. Our prices are inclusive of all additional taxes. Browse through our subscription plans click here

What benefits we have, if will purchase your plan?

Livpure Smart offers you a smart deal, where you will have to only pay for what you drink at just Rs. 1.2/litre. Added benefits of 6 stage water purification with ZERO investment, ZERO maintenance, ZERO installation cost.

How will you bill me?

With Livpure Smart, we offer you prepaid services, so you can avoid the hassles of billing process.

What kind of water purifier will you provide?

We offer you a 6 stage water purification technology with Livpure Bolt which is a 3-in-1 advantage with an RO + UV + Mineraliser. Our product is backed by Livpure smart app, where customers not only get a robust mechanism for maintaining machine health information but also a prompt service support that enables a hassle-free experience and no follow up calls. To read more on the 6 stage water purifiction process click here

Who will manage maintenance? And other issues?

Livpure Smart will manage all service and product related issues.

Are there any hidden charges, like deposit, installation cost, service cost etc.?

There are no hidden charges. With Livpure Smart you get the assurance of pure RO water with ZERO investment, ZERO maintenance, ZERO installation cost. Our subscription plans are inclusive of all taxes.

What if I have a problem with the purifier?

You can contact our customer care executive on +918061914384 or you can write to us on care@livpuresmart.com For your convenience, you can also reach us through Social media on our Twitter or Facebook pages.

Are taxes included in the pricing?

Yes, we have no hidden costs. Our prices include all additional taxes.

Can I change my billing plan?

Yes. During the last four days of your billing cycle, you will get an option to change your plan

How much time it will take for installation?

Installation shall be done within 48 hours (*T&C apply)

Whom we need to contact if any problem happen?

You can contact our customer care executive on +918061914384 or you can write to us on care@livpuresmart.com For your convenience, you can also reach us through Social media on our Twitter or Facebook pages.

Do I need to recharge every month?

Yes, if you have subscribed for 1 month plan. You can also opt for 6 months or 12 months subscription to avoid monthly recharges.

What is the TAT to get a refund?

How can we help you ?

Payments & Refunds

What is the TAT to get a refund?

In case of refund, we process the same within 24-48 hours, however, it takes a maximum of 5-7 business days to reflect on the original payment source.

What are the various payment modes available on your platform?

We accept all major Visa and Master Credit and Debit Cards. You can always choose to pay through UPI (Google Pay / Paytm) or Net Banking services. Furthermore, there are options available for the customers to pay through different wallets like Phone pay, Amazon pay, Mobikwik, Freecharge, Airtel Money, and Jio Money.

What is the procedure to recharge my monthly subscription?

Customers may recharge monthly, half yearly and annual subscription via Livpure Smart App or from the website www.livpuresmart.com.

Can I make payment via Cheque?

For now we do not accept cheques as a mode of payment however we accept all major Visa and Master Credit and Debit Cards. You can always choose to pay through UPI (Google Pay / Paytm) or Net Banking services. Furthermore, there are options available for the customers to pay through different wallets like Phone pay, Amazon pay, Mobikwik, Freecharge, Airtel Money, and Jio Money.

Can I make payment via cash?

We care about our customers and considering the covid situations we do not encourage cash payments. Online payments are less time-consuming, user-friendly, and ensure no contact while payment.

In which account will I get my security amount?

The security amount will be refunded to the same payment source through which you’ve paid initially. In case the same mode of payment is not available/blocked/closed, customers may write us at care@livpuresmart.com along with new payment source details.

Will I get any refund/payment confirmation?

Yes, customers will receive payment confirmation messages on the registered number, once the payment is received successfully.

Is it necessary to deposit a security amount?

We provide top-class machines which have a sleek design having advanced 6 to 7 stage water purification processes. These machines cost 15-25K INR in the market. We deliver, install and take care of the maintenance part throughout the subscription time. Hence a negligible security amount is mandatory (<10% of the machine cost), which is 100% refundable once you decide to stop the services.

How much is the security amount?

The security amount varies as per the model/machine you choose to opt for. It will be around Rs.1499 - Rs.3999. Please refer to the website and check the plan details for further information.

Will I get the complete security amount or will there be any deduction?

In an ideal situation, there will be no deduction in the security deposit, and the entire deposit amount gets refunded. However, provided there is no external/internal damage to the machine.

What happens if I will not pay for my monthly rental plan?

Our subscription plan works like any other monthly rental plan. Every month it is mandatory to pay the rent to keep the machine active, even if you are not using the RO machine since the machine is available at your premise for ready to use.

Will I get a refund if I cancel the subscription and the validity/water left in my account?

We always suggest our customers to raise a cancellation request at least 7 days prior to their next recharge due date. The recharge amount, along with the deposit amount, will only be refunded if there is an extra validity of one or more months available in the customer’s account. Otherwise, only the deposit amount will be considered for refund.

Still can’t find an answer?

Feel free to contact us with question or enquires

088 0076 2226