Return & Refund Policy

What is your return policy?

We offer return/replacement of Products ordered on Livpure Smart within 7 days of delivery of the order.
You are welcome to try on a product but please take adequate measure to preserve its condition.
All items to be returned or exchanged must be in their original condition with all original tags and packaging intact.

What is the refund policy for the returned item?

If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of by Livpure Smart, after the products clear the Q.C process.

If you have paid for the order using LR Credits, then the amount gets refunded to your LR account within 5-10 business days from date of product clearing Q.C at our Warehouses.

Please note that in case of any refund to your bank account you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible incase wrong information has been provided to it.

How do I return my order?

We offer easy self-service return process. To return/exchange your order, please follow these steps.

  • Login to your account
  • Go to My Orders
  • Click on Return
  • Select the Product that you want to return

You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.