What are the plans or package you have?

We ensure that our consumers will pay only for what they drink, hence, our plans are designed keeping the consumption level of our users in mind. To know what package suits your consumption needs, click here

How to calculate pricing or plans?

We have a base amount for each of our subscription plans. On consuming over the base limit, additional cost per litre would be applicable. Our prices are inclusive of all additional taxes. Browse through our subscription plans click here

What benefits we have, if will purchase your plan?

Livpure Smart offers you a smart deal, where you will have to only pay for what you drink at just Rs. 1.2/litre. Added benefits of 6 stage water purification with ZERO investment, ZERO maintenance, ZERO installation cost.

How will you bill me?

With Livpure Smart, we offer you prepaid services, so you can avoid the hassles of billing process.

What kind of water purifier will you provide?

We offer you a 6 stage water purification technology with Livpure Bolt which is a 3-in-1 advantage with an RO + UV + Mineraliser. Our product is backed by Livpure smart app, where customers not only get a robust mechanism for maintaining machine health information but also a prompt service support that enables a hassle-free experience and no follow up calls. To read more on the 6 stage water purifiction process click here

Who will manage maintenance? And other issues?

Livpure Smart will manage all service and product related issues.

Are there any hidden charges, like deposit, installation cost, service cost etc.?

There are no hidden charges. With Livpure Smart you get the assurance of pure RO water with ZERO investment, ZERO maintenance, ZERO installation cost. Our subscription plans are inclusive of all taxes.

What if I have a problem with the purifier?

You can contact our customer care executive on +918061914384 or you can write to us on care@livpuresmart.com For your convenience, you can also reach us through Social media on our Twitter or Facebook pages.

Are taxes included in the pricing?

Yes, we have no hidden costs. Our prices include all additional taxes.

Can I change my billing plan?

Yes. During the last four days of your billing cycle, you will get an option to change your plan

How much time it will take for installation?

Installation shall be done within 48 hours (*T&C apply)

Whom we need to contact if any problem happen?

You can contact our customer care executive on +918061914384 or you can write to us on care@livpuresmart.com For your convenience, you can also reach us through Social media on our Twitter or Facebook pages.

Do I need to recharge every month?

Yes, if you have subscribed for 1 month plan. You can also opt for 6 months or 12 months subscription to avoid monthly recharges.

How can we help you ?

Delivery & Installation

What is the TAT for installation?

All our machines are expected to be delivered within 24-48 hours of EKYC and placing the order. Once the machine is delivered, the installation will be completed within 24-48 hours.

Do I need to pay anything for installation/Service?

No, you do not need to pay any additional amount for installation and service.

Will the delivery and installation be done at the same time?

No. The expected delivery of the product is within 24-48 hours of placing the order and successful EKYC. Once the machine is delivered, the installation will be completed within 24-48 hours.

After how much time of delivery, will the installation be done?

Once the water purifier is delivered to the customer, the installation will be completed within 24-48 hours.

What if I get the damaged product at the time of delivery?

In case a customer receives a damaged product at the time of the delivery, the product shall be replaced.

Is there any charge for service, installation, or relocation?

All of our RO maintenance services are absolutely free of charge during the subscription period. You do not need to pay any additional amount for installation and relocation, as the kit available is equipped with all the things required.

What is included in the installation kit?

The installation kit is delivered along with the RO machine. It is equipped with all the things required for installation like-