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Service & Maintenance

Do you provide annual maintenance services?

Do you provide annual maintenance services?

Yes, we have annual maintenance plans that a customer can opt at the time of subscription. Livpure Smart ensures that the machine runs smoothly. All of our RO maintenance services can be availed by the customer, free of cost during the subscription period.

What is the procedure to get service for RO?

What are your service charges for the machine?

What is the TAT for technician visits for service?

What is the process of shifting RO?

Can I take the machine to my place or someone will come from Livpure?

Do I need to pay for re-installation?

What is the filter life of a machine?

Do I need to raise a request for basic service or someone will come from Livpure periodically?

How long will it take for replacement?

Is the machine a new or used one?

If I am travelling for a month, then what is the procedure to safeguard my subscription?

What is the indication that the filter needs to be changed?

Why is my machine beeping? What does each beep mean?

Still can’t find an answer?

Feel free to contact us with question or enquires

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088 0076 2226

care@livpuresmart.com

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+91 9560211162

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Livpure Smart Homes will collect and use your personal data for making your product booking and for providing the services you request. During this process, we may record your preferences as well as the information about any issues you encountered during your product. Our only objective of doing this is to better meet and exceed your needs during subsequent purchasing.

We may disclose your information to our service providers for analytical purposes so that we can better improvise your buying experience and our website facilities. Livpure Smart Homes has agreements to ensure confidentiality of all such information shared with service providers we work with for this purpose.

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You may review, update, correct or delete your personal data by e-mailing us at [care@livpuresmart.com]. You may at any time also, contact our Data Protection Officer directly with questions and suggestions concerning data protection by e-mailing us at [grievance.officer@sar-group.com]

For a full description on how we process and keep safe your personal data, please see our Privacy Policy at: [ www.livpuresmart.com ]

Your personal data is kept secure. Only authorized employees, business partners, clients, contractors and other third-party providers (who have agreed to keep information secure and confidential) have access to this information.

Livpure shall retain personal data only as long as necessary for the fulfilment of the stated purposes and should be disposed thereafter. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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