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Service & Maintenance

If I am travelling for a month, then what is the procedure to safeguard my subscription?

In this case, we request you to inform us in advance if you are not available for the next month. We will check the eligibility of the ‘Holiday plan’ (only customers older than 6 months are considered). If eligible, you only have to pay INR 300 for 28 days as rent to keep the installed machine active. However, water purification won’t be available for use. When the customer is not eligible for a holiday plan and fails to recharge for 15 days, then a pickup request is raised by us. The return or pickup of the machine will be done following that.

For more detail, please contact our customer service team at 08800762226.

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