Do you provide annual maintenance services?

Yes, we have annual maintenance plans that a customer can opt at the time of subscription. Livpure Smart ensures that the machine runs smoothly. All of our RO maintenance services can be availed by the customer, free of cost during the subscription period.

What is the procedure to get service for RO?

Livpure Smart Water Purifier subscription can be availed in 3 easy
steps:
Process of Sign-Up/Login-in to place order:
Step 1: Sign-up - Customers can instantly sign-up using the phone number.
Step 2: Subscribe - Customers can subscribe to a plan & choose a plan based on model and duration.
Step 3: Activate - The customer will have to complete the KYC verification to activate the plan

What are your service charges for the machine?

All of our RO maintenance services are absolutely free of cost during the subscription period.

What is the TAT for technician visits for service?

Once the service request is created , the technician is expected to visit the customer within 24-48 hours.

What is the process of shifting RO?

Please connect with us at Ekyc.Service@livpuresmart.com or call 8800762226 to submit your new address EKYC and your shifting date. Our team will check on the service available at the new location. As long as the new address is within our service range, we will arrange to pick up the machine from your old address and deliver it to the new location. Further, our installation team will visit for the installation of the product. The entire process is free of charge, and it will take around 7 business days.

Can I take the machine to my place or someone will come from Livpure?

Customer service is always of the utmost importance to us. We take the responsibility of picking up the machine & getting it delivered to the customer’s new address. If in case the customer(s) wishes to take the machine to the new address themselves, it is advisable to keep us informed in advance. Additionally, we urge our customers to ensure there is no damage to the machine during transit.

Do I need to pay for re-installation?

No, We offer re-installation of the assigned machine free of cost.

What is the filter life of a machine?

Our machines are equipped with smart devices that monitor the day-to-day consumption of filter water and alert the user whenever filter change is required. However, the filter life of the Livpure Smart RO exhausts after consuming 6000 liters.

Do I need to raise a request for basic service or someone will come from Livpure periodically?

Yes, customers can raise a service request through the Livpure Smart App. Please select the required service in the drop down list available in “Raise a Request” tab on the application homepage. Customers can also call us at customer care number 8800762226 or write to us at care@livpuresmart.com and we would be happy to raise a request on behalf of customers.

How long will it take for replacement?

Ideally, the entire process of picking up the existing machine from your address & getting another machine delivered/installed may take approx. 7 days in total.

Is the machine a new or used one?

We provide refurbished machines. We ensure every water purifier goes through two-layer quality checks on multiple parameters before reaching a customer. I assure you that irrespective of its outlook, your Livpure Smart RO water purifier will work as well as a new one. We make sure 100% pure water reaches our customers.

If I do not recharge for 2-3 months then what is the procedure for the next recharge?

In this case, the customer has to inform us in advance if he/she is not available for 2-3 months. We will then check the eligibility of the customer for the holiday plan. If eligible, you only pay 250/- INR for the installed machine to keep the subscription active, however, water purification won’t be available for use. When the customer is not eligible for a holiday plan and fails to recharge for 15 days, then a pickup request is raised by us. The return/pick up of the machine will be done following that.

For more detail, please contact our customer service team at 08800762226.

If I am travelling for a month, then what is the procedure to safeguard my subscription?

In this case, we request you to inform us in advance if you are not available for the next month. We will check the eligibility of the ‘Holiday plan’ (only customers older than 6 months are considered). If eligible, you only have to pay INR 250 for 28 days as rent to keep the installed machine active. However, water purification won’t be available for use.When the customer is not eligible for a holiday plan and fails to recharge for 15 days, then a pickup request is raised by us. The return or pickup of the machine will be done following that.

For more detail, please contact our customer service team at 08800762226.

What is the indication that the filter needs to be changed?

After consuming 6000 liters, the filter life of the Livpure Smart RO exhausts. If your app is showing an exclamation mark (!) or cross sign (X), this means your filter is not performing optimally. You need to raise the service request, our technician will visit and fix or change the filter.

Why is my machine beeping? What does each beep mean?

If your machine is beeping, it can mean two things. Your recharge is finished, or your allotted liters of water are fully consumed. Second, there might be connectivity issues with the app.For this, we suggest you reconnect your RO with Livpure Smart App again.

• Log out & Login of the Livpure Smart app and further update it if required.
• Switch off your RO and wait for 2-3 minutes and further switch it on.
• Switch on your live location, Wi-fi/ Bluetooth and sync.
• Log in and select your machine.
• Click on settings to configure
• Click on settings to configure.
• It takes 30 seconds to 2 minutes to reconnect.