What are the plans or package you have?

We ensure that our consumers will pay only for what they drink, hence, our plans are designed keeping the consumption level of our users in mind. To know what package suits your consumption needs, click here

How to calculate pricing or plans?

We have a base amount for each of our subscription plans. On consuming over the base limit, additional cost per litre would be applicable. Our prices are inclusive of all additional taxes. Browse through our subscription plans click here

What benefits we have, if will purchase your plan?

Livpure Smart offers you a smart deal, where you will have to only pay for what you drink at just Rs. 1.2/litre. Added benefits of 6 stage water purification with ZERO investment, ZERO maintenance, ZERO installation cost.

How will you bill me?

With Livpure Smart, we offer you prepaid services, so you can avoid the hassles of billing process.

What kind of water purifier will you provide?

We offer you a 6 stage water purification technology with Livpure Bolt which is a 3-in-1 advantage with an RO + UV + Mineraliser. Our product is backed by Livpure smart app, where customers not only get a robust mechanism for maintaining machine health information but also a prompt service support that enables a hassle-free experience and no follow up calls. To read more on the 6 stage water purifiction process click here

Who will manage maintenance? And other issues?

Livpure Smart will manage all service and product related issues.

Are there any hidden charges, like deposit, installation cost, service cost etc.?

There are no hidden charges. With Livpure Smart you get the assurance of pure RO water with ZERO investment, ZERO maintenance, ZERO installation cost. Our subscription plans are inclusive of all taxes.

What if I have a problem with the purifier?

You can contact our customer care executive on +918061914384 or you can write to us on care@livpuresmart.com For your convenience, you can also reach us through Social media on our Twitter or Facebook pages.

Are taxes included in the pricing?

Yes, we have no hidden costs. Our prices include all additional taxes.

Can I change my billing plan?

Yes. During the last four days of your billing cycle, you will get an option to change your plan

How much time it will take for installation?

Installation shall be done within 48 hours (*T&C apply)

Whom we need to contact if any problem happen?

You can contact our customer care executive on +918061914384 or you can write to us on care@livpuresmart.com For your convenience, you can also reach us through Social media on our Twitter or Facebook pages.

Do I need to recharge every month?

Yes, if you have subscribed for 1 month plan. You can also opt for 6 months or 12 months subscription to avoid monthly recharges.

What if a customer is living on rent & does not have a rent agreement in his name?

How can we help you ?

EKYC Process

What documents do we have to provide to avail the services?

Livpure Smart RO subscription can be availed using the following documents:

ID Proof - The customer can provide any one of the following documents:
a) Voter ID
b) Driving license
c) Passport
d) Bank passbook with photo and stamp

Address Proof - The customer can provide any one of the following documents:
a. Offline Rent Agreement/Online Rent Agreement
b. Electricity Bill (Not older than 3 months)
c. Water Bill (Not older than 3 months)
d. Gas Bill (Not older than 3 months)
e. Postpaid Bill (Not older than 3 months)
f. Bank passbook with photo (Should be updated within 45 Days)
g. House Allotment letter
h. Property/House Tax
i. Home Loan/Personal Loan Receipt
j. Life Insurance/Health Insurance
k. Exceptions to be discussed case wise.

Do you accept an Aadhaar card as an address or Id proof?

NO ( As per Government Rules) we do not accept Aadhaar Card as address or ID proof.

To avail Livpure Smart water purifier subscription, you will need to provide any one of the following ID proofs:
- Pan card
- Voter ID card
- Driving license
- Passport
- Bank passbook with photo and stamp

What if a customer is living on rent & does not have a rent agreement in his name?

The customer living on rent can provide any of the following address proof:
a. Offline Rent Agreement/Online Rent Agreement
b. Electricity Bill (Not older than 3 months)
c. Water Bill (Not older than 3 months)
d. Gas Bill (Not older than 3 months)
e. Postpaid Bill (Not older than 3 months)
f. Bank passbook with photo (Should be updated within 45 Days)
g. House Allotment letter
h. Property/House Tax
i. Home Loan/Personal Loan Receipt
j. Life Insurance/Health Insurance
k. Exceptions to be discussed case wise.

Can I provide an electricity or water bill in my landlord’s name as address proof along with my photo Id proof?

Yes, you can provide your landlord’s electricity or water bill as address proof along with your photo ID proof.

By when will my machine get installed after EKYC approval?

The delivery and installation turnaround time varies on the basis of different cities. Minimum it takes 2-3 days, and maximum 4-5 days. For more information, reach out to our customercare.

Do I need to provide original documents physically at your premises?

The address proofs uploaded by the customer will get verified online. We do not require physical documents for verification.

Still can’t find an answer?

Feel free to contact us with question or enquires

088 0076 2226