What are the plans or package you have?

We ensure that our consumers will pay only for what they drink, hence, our plans are designed keeping the consumption level of our users in mind. To know what package suits your consumption needs, click here

How to calculate pricing or plans?

We have a base amount for each of our subscription plans. On consuming over the base limit, additional cost per litre would be applicable. Our prices are inclusive of all additional taxes. Browse through our subscription plans click here

What benefits we have, if will purchase your plan?

Livpure Smart offers you a smart deal, where you will have to only pay for what you drink at just Rs. 1.2/litre. Added benefits of 6 stage water purification with ZERO investment, ZERO maintenance, ZERO installation cost.

How will you bill me?

With Livpure Smart, we offer you prepaid services, so you can avoid the hassles of billing process.

What kind of water purifier will you provide?

We offer you a 6 stage water purification technology with Livpure Bolt which is a 3-in-1 advantage with an RO + UV + Mineraliser. Our product is backed by Livpure smart app, where customers not only get a robust mechanism for maintaining machine health information but also a prompt service support that enables a hassle-free experience and no follow up calls. To read more on the 6 stage water purifiction process click here

Who will manage maintenance? And other issues?

Livpure Smart will manage all service and product related issues.

Are there any hidden charges, like deposit, installation cost, service cost etc.?

There are no hidden charges. With Livpure Smart you get the assurance of pure RO water with ZERO investment, ZERO maintenance, ZERO installation cost. Our subscription plans are inclusive of all taxes.

What if I have a problem with the purifier?

You can contact our customer care executive on +918061914384 or you can write to us on care@livpuresmart.com For your convenience, you can also reach us through Social media on our Twitter or Facebook pages.

Are taxes included in the pricing?

Yes, we have no hidden costs. Our prices include all additional taxes.

Can I change my billing plan?

Yes. During the last four days of your billing cycle, you will get an option to change your plan

How much time it will take for installation?

Installation shall be done within 48 hours (*T&C apply)

Whom we need to contact if any problem happen?

You can contact our customer care executive on +918061914384 or you can write to us on care@livpuresmart.com For your convenience, you can also reach us through Social media on our Twitter or Facebook pages.

Do I need to recharge every month?

Yes, if you have subscribed for 1 month plan. You can also opt for 6 months or 12 months subscription to avoid monthly recharges.

What are the terms & conditions for a referral offer?

How can we help you ?

Offers & Referrals

How does the referral reward system work?

Here’s how the referral system works:

Step 1: Share your referral link and unique referral code with your friends/acquaintances.

Step 2: Ask your friend to sign up or subscribe to the Livpure Smart plan using the unique referral code.

Step 3: You will get a Rs. 500 shopping voucher when your friend subscribes with an added Rs. 100 off for your friend.

What are the eligibility criteria to get the referral reward?

A referrer will be eligible for the referral reward after the referee completes the payment and installation process.

What benefits are given to prospective (Referee) customers?

Prospective Customers shall earn a one-time waiver of INR 100 from the first monthly rental, for the purchase made via the referral code-shared by Registered & Active User/Subscriber (Referrer).

What are the terms & conditions for a referral offer?

• The Prospective Customer shall register and fill his/her personal details in the requisite registration form available at www.livpuresmart.com or the mobile application and all the details entered shall be true to his/her knowledge and belief.

• The Registered & Active User/ Subscriber (Referrer) shall refer only the Prospective Customers and not solicit anyone to participate in the Referral Offer.

• For each referral, the Registered & Active User/Subscriber (Referrer) shall be remunerated as described in the Referral Offer. Offers are subject to change from time to time at the discretion of the Company.

• Livpure reserves the right to exercise due diligence on the Registered & Active User/Subscriber (Referrer) and Prospective Customers.

• Livpure reserves the right to delist or reject a referral and/or honour the obligation of paying remuneration for any reason, as Livpure may deem fit, including, but not limited to the reason of breach of the terms and conditions herein.

• By referring Prospective Customers or by being a part of the Referral Offer, Registered & Active User/Subscriber (Referrer) shall not be deemed to have created any relation between Livpure and themselves and do not become an employee/agent/associate/representative of Livpure and the Registered & Active User/ Subscriber (Referrer) shall refer Prospective Customers in his/her own individual capacity.

• The Registered & Active User/Subscriber (Referrer) shall indemnify Livpure for any loss or damage that may be caused to Livpure or any of its directors, associates, employees, shareholders, or personnel due to the breach of the terms and conditions contained herein.

• All the trademarks, copyrights, and other intellectual property of Livpure remain with Livpure and the Referral Offer shall not be entitled to use them unless prior written approval is taken for the same.

How to be a SuperSmart referrer?

You can be a "SuperSmart" referrer when you refer the most customers among all the referrers. Top three referrers each month are awarded an Amazon voucher worth Rs. 2,500. Climb the leaderboard by referring more of your friends and family today.

When will I get the referral reward?

The referral reward will be shared within 2 days of the payment date.

How to reach customer care for any inquiry related to referral?

You can email us at care@livpuresmart.com or reach out to 08800762226.

How to update the status/experience ratings of the referral reward system?

You’ll be receiving an SMS immediately after receiving a voucher. Just share your feedback & update your voucher status to address your concerns.

Keep on referring to your friends, colleagues, and relatives to get the maximum benefit out of the referral program!

Where can I get my referral code?

When you click on "refer," via Livpure Smart app or web login, a unique code is generated that you can share with your friends or family.

Still can’t find an answer?

Feel free to contact us with question or enquires

088 0076 2226