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Payments & Refunds
What is the TAT to get a refund?
In case of refund, we process the same within 24-48 hours, however, it takes a maximum of 5-7 business days to reflect on the original payment source.
What are the various payment modes available on your platform?
We accept all major Visa and Master Credit and Debit Cards. You can always choose to pay through UPI (Google Pay / Paytm) or Net Banking services. Furthermore, there are options available for the customers to pay through different wallets like Phone pay, Amazon pay, Mobikwik, Freecharge, Airtel Money, and Jio Money.
What is the procedure to recharge my monthly subscription?
Customers may recharge monthly, half yearly and annual subscription via Livpure Smart App or from the website www.livpuresmart.com.
Can I make payment via Cheque?
For now we do not accept cheques as a mode of payment however we accept all major Visa and Master Credit and Debit Cards. You can always choose to pay through UPI (Google Pay / Paytm) or Net Banking services. Furthermore, there are options available for the customers to pay through different wallets like Phone pay, Amazon pay, Mobikwik, Freecharge, Airtel Money, and Jio Money.
Can I make payment via cash?
We care about our customers and considering the covid situations we do not encourage cash payments. Online payments are less time-consuming, user-friendly, and ensure no contact while payment.
In which account will I get my security amount?
The security amount will be refunded to the same payment source through which you’ve paid initially. In case the same mode of payment is not available/blocked/closed, customers may write us at firstname.lastname@example.org along with new payment source details.
Will I get any refund/payment confirmation?
Yes, customers will receive payment confirmation messages on the registered number, once the payment is received successfully.
Is it necessary to deposit a security amount?
We provide top-class machines which have a sleek design having advanced 6 to 7 stage water purification processes. These machines cost 15-25K INR in the market. We deliver, install and take care of the maintenance part throughout the subscription time. Hence a negligible security amount is mandatory (<10% of the machine cost), which is 100% refundable once you decide to stop the services.
How much is the security amount?
The security amount varies as per the model/machine you choose to opt for. It will be around Rs.1499 - Rs.3999. Please refer to the website and check the plan details for further information.
Will I get the complete security amount or will there be any deduction?
In an ideal situation, there will be no deduction in the security deposit, and the entire deposit amount gets refunded. However, provided there is no external/internal damage to the machine.
What happens if I will not recharge my plan?
Our subscription plan works like any other monthly recharge plan. It works only when the recharge is done and in an active status. The machine will eventually stop filtering water if the monthly recharge is not done. In that case, please contact the customer service team.
Will I get a refund if I cancel the subscription and the validity/water left in my account?
We always suggest our customer to raise a cancellation request at least 7 days before the next recharge due. Recharge amount along with deposit amount will be refunded if there extra validity of 1 or more month available in the customer’s account else only deposit amount will be considered for refund.