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EKYC Process

What documents do we have to provide to avail the services?

Livpure Smart RO subscription can be availed using the following documents:

ID Proof - The customer can provide any one of the following documents:
a) Voter ID
b) Driving license
c) Passport
d) Bank passbook with photo and stamp

Address Proof - The customer can provide any one of the following documents:
a. Offline Rent Agreement/Online Rent Agreement
b. Electricity Bill (Not older than 3 months)
c. Water Bill (Not older than 3 months)
d. Gas Bill (Not older than 3 months)
e. Postpaid Bill (Not older than 3 months)
f. Bank passbook with photo (Should be updated within 45 Days)
g. House Allotment letter
h. Property/House Tax
i. Home Loan/Personal Loan Receipt
j. Life Insurance/Health Insurance
k. Exceptions to be discussed case wise.

Do you accept an Aadhaar card as an address or Id proof?

NO ( As per Government Rules) we do not accept Aadhaar Card as address or ID proof.

To avail Livpure Smart water purifier subscription, you will need to provide any one of the following ID proofs:
- Pan card
- Voter ID card
- Driving license
- Passport
- Bank passbook with photo and stamp

What if a customer is living on rent & does not have a rent agreement in his name?

The customer living on rent can provide any of the following address proof:
a. Offline Rent Agreement/Online Rent Agreement
b. Electricity Bill (Not older than 3 months)
c. Water Bill (Not older than 3 months)
d. Gas Bill (Not older than 3 months)
e. Postpaid Bill (Not older than 3 months)
f. Bank passbook with photo (Should be updated within 45 Days)
g. House Allotment letter
h. Property/House Tax
i. Home Loan/Personal Loan Receipt
j. Life Insurance/Health Insurance
k. Exceptions to be discussed case wise.

Can I provide an electricity or water bill in my landlord’s name as address proof along with my photo Id proof?

Yes, you can provide your landlord’s electricity or water bill as address proof along with your photo ID proof.

By when will my machine get installed after EKYC approval?

The delivery and installation turnaround time varies on the basis of different cities. Minimum it takes 2-3 days, and maximum 4-5 days. For more information, reach out to our customercare.

Do I need to provide original documents physically at your premises?

The address proofs uploaded by the customer will get verified online. We do not require physical documents for verification.

Still can’t find an answer?

Feel free to contact us with question or enquires

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